Privacy Policy

1.1 Information You Provide Directly

We collect information you provide when you register an account, submit a project inquiry, request a quote, or otherwise interact with the Platform, including:

• Full name, business name, and job title
• Email address
• Mobile phone number (used for SMS notifications and account communications)
• Physical address and project location
• Project specifications, concrete requirements, and order details
• Payment and billing information (processed through secure third-party payment processors)
• License numbers, insurance certificates, and business registration documents (for contractors and suppliers)
• Profile information, photos, and business descriptions
• Communications you send through the Platform's messaging tools
• SMS/text message opt-in consent, timestamp, and consent method

1.2 Information Collected Automatically

When you access or use BatchExchange.com, we automatically collect:

• IP address and approximate geographic location
• Browser type, version, and device type
• Operating system
• Pages visited, features used, and time spent on the Platform
• Referring website or advertisement that directed you to our Platform
• Cookie identifiers and tracking pixel data (see Section 8)
• Log data including access times and server logs

1.3 Information from Third Parties

We may receive information about you from:

• Google Analytics and Google Ads - for website performance and advertising analytics
• Meta (Facebook/Instagram) - for advertising performance measurement via Meta Pixel
• Payment processors - for billing and fraud prevention
• Identity verification services - for contractor and supplier credentialing
• Public databases - for license and insurance verification

2.1 Platform Operations

We use your information to:

• Create and manage your account
• Process and respond to project inquiries and quote requests
• Match buyers with appropriate contractors and concrete suppliers
• Facilitate concrete contracts, orders, and project logistics
• Process payments and manage billing
• Provide CRM tools and sales management features
• Manage project schedules, deliveries, and updates
• Verify contractor and supplier credentials and licensure

2.2 Communications

We use your information to:

• Send transactional emails and SMS messages related to your account and projects
• Provide project updates, quote notifications, and delivery alerts
• Send customer service and support communications
• Send account security notifications
• Send Platform updates and policy change notifications

2.3 Marketing Communications (With Consent)

With your express consent, we may use your information to:

• Send promotional emails about BatchExchange.com services and features
• Send industry news and concrete market updates (email only)
• Deliver targeted advertising through Google and Meta platforms

You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, replying STOP to any promotional SMS, or updating your communication preferences in your account settings.

2.4 Platform Improvement and Analytics

• Analyze usage patterns to improve Platform features and user experience
• Conduct internal research and product development
• Monitor Platform security and prevent fraud
• Measure advertising effectiveness and ROI
• Generate aggregated, anonymized industry and marketplace reports

The provisions in this Section 3 are required by U.S. mobile carriers under the A2P 10DLC framework and constitute our binding commitment to you regarding SMS data practices.

3.1 How We Collect SMS Opt-In Consent

We collect your mobile phone number and SMS consent through the following methods:

• Online registration and account creation forms at BatchExchange.com
• Lead submission and quote request forms on the Platform
• In-person enrollment with a BatchExchange representative
• Account settings and notification preference pages

At each opt-in point, we present: (a) clear disclosure that you are consenting to receive SMS messages; (b) the types of messages you will receive; (c) message frequency disclosure; (d) "Msg & data rates may apply" notice; (e) instructions for opting out; and (f) links to this Privacy Policy and our Terms of Service.

3.2 Types of SMS Messages We Send

BatchExchange.com sends the following categories of SMS messages to users who have opted in:

• Transactional Messages: Order confirmations, quote notifications, delivery updates, appointment reminders, and account alerts
• Project Updates: Status changes, schedule updates, and logistics notifications for active concrete projects
• Customer Service: Support responses, account security codes, and help messages
• Operational Notifications: Contractor match notifications, lead alerts for registered contractors and suppliers

3.3 SMS Data Sharing - Absolute Restriction

CARRIER COMPLIANCE STATEMENT: Mobile opt-in data, mobile phone numbers, and SMS consent information collected by BatchExchange.com will NOT be shared with or sold to third parties or affiliates for marketing or promotional purposes. This prohibition is absolute and applies at all times without exception.

To be explicitly clear:

• We DO NOT sell mobile phone numbers to any third parties
• We DO NOT share SMS opt-in consent data with data brokers or list aggregators
• We DO NOT share mobile numbers with third parties for use in their own SMS marketing campaigns
• We DO NOT rent or license mobile phone number lists to any external parties
• We DO NOT permit any third party to send SMS messages to our users using data obtained from BatchExchange.com

The only circumstances under which we may disclose mobile phone numbers to third parties are: (a) to Twilio or our authorized SMS service provider solely for the purpose of transmitting messages on our behalf; (b) in response to a valid legal subpoena, court order, or law enforcement request; or (c) in connection with a merger, acquisition, or sale of assets where the acquirer agrees to be bound by privacy terms no less protective than this Policy.

3.4 SMS Opt-Out Procedures

You may opt out of SMS messages from BatchExchange.com at any time using any of the following methods:

• Reply STOP to any SMS message (works with all opt-out keywords: STOP, QUIT, CANCEL, END, UNSUBSCRIBE)
• Email your opt-out request to admin@batchexchange.com
• Update notification preferences in your BatchExchange.com account settings
• Contact our support team at admin@batchexchange.com

After opting out, you will receive a single confirmation message. No further SMS messages will be sent unless you re-opt-in. Opting out of SMS does not affect your email communications or Platform access.

3.5 SMS Help

For assistance with our SMS program, reply HELP to any SMS message or contact admin@batchexchange.com. Carrier: BatchExchange uses Twilio as its SMS messaging provider. Supported carriers include AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, Cricket, MetroPCS, U.S. Cellular, and regional carriers. Message and data rates may apply.

4.1 With Concrete Contractors and Suppliers (Service Fulfillment)

When you submit a lead, project inquiry, or quote request, we share relevant information with registered BatchExchange contractors, suppliers, and concrete plants for the sole purpose of responding to your request. This includes your:

• Name and contact information
• Project location and specifications
• Concrete type, quantity, and delivery requirements
• Project timeline and budget parameters

Contractors and suppliers who receive your information through BatchExchange.com are contractually obligated to use it only to respond to your specific inquiry. They are prohibited from using your information for unrelated marketing or sharing it with unauthorized third parties.

4.2 With Service Providers

We share information with trusted service providers who assist us in operating the Platform, subject to confidentiality agreements and data processing restrictions:

• Twilio - SMS and voice communications platform (DOES NOT use your data for third-party marketing)
• Payment processors (e.g., Stripe) - for secure transaction processing
• Cloud hosting providers - for Platform infrastructure
• Email service providers - for transactional and marketing emails
• Analytics providers (Google Analytics) - for anonymized usage analytics
• Identity verification services - for contractor credentialing

4.3 With Advertising Partners

We use the following advertising platforms to reach potential users and measure advertising effectiveness:

• Google Ads/Google LLC: We use Google Ads for search and display advertising and Google Analytics for website analytics. Google may receive anonymized event data and conversion signals. Google's privacy policy is available at policies.google.com/privacy.
• Meta Platforms (Facebook/Instagram): We use Meta Pixel to measure advertising effectiveness and retarget website visitors. Meta may receive anonymized event data. Meta's data policy is available at facebook.com/privacy/policy.

No personally identifiable information is transferred to advertising partners in a way that allows them to identify individual users. All advertising data is anonymized, aggregated, or processed through privacy-preserving technologies such as hashed IDs.

4.4 Legal Disclosures

We may disclose your information when required by law or when we believe disclosure is necessary to: (a) comply with applicable laws, regulations, or legal processes; (b) respond to valid legal requests from public authorities; (c) protect the rights, property, or safety of BatchExchange.com, our users, or the public; or (d) enforce our Terms of Service.

4.5 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you via email or prominent notice on the Platform before your information is transferred and subject to a different privacy policy.

4.6 We Do NOT Sell Your Personal Information

BatchExchange.com does NOT sell personal information to third parties. We do NOT share personal information with data brokers, list aggregators, or unaffiliated marketing companies. Mobile phone numbers and SMS opt-in data are never shared for marketing purposes under any circumstances.

We retain your personal information for as long as necessary to provide the Services and comply with legal obligations:

• Account information: Retained while your account is active and for 3 years after account closure
• Project and transaction records: Retained for 7 years for legal and accounting purposes
• SMS opt-in consent records: Retained for 5 years from the date of consent for compliance documentation
• Communication logs: Retained for 2 years
• Marketing preferences: Retained until you opt out or request deletion

When information is no longer needed, we securely delete or anonymize it in accordance with applicable law and industry standards.

We implement industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data in transit
• Encryption of sensitive data at rest
• Access controls limiting employee access to personal information on a need-to-know basis
• Regular security assessments and vulnerability testing
• Secure, SOC 2-compliant cloud infrastructure
• Multi-factor authentication for administrative access

Despite these measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information. If you believe your account has been compromised, contact us immediately at admin@batchexchange.com.

7.1 General Rights

Subject to applicable law, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request that we correct inaccurate or incomplete information
• Right to Deletion: Request that we delete your personal information, subject to legal retention requirements
• Right to Opt-Out of Marketing: Opt out of marketing emails and SMS messages at any time
• Right to Data Portability: Request your data in a structured, machine-readable format
• Right to Object: Object to certain processing of your information

7.2 California Residents - CCPA/CPRA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: Know what personal information we collect, use, share, or sell
• Right to Delete: Request deletion of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out of Sale/Sharing: We do not sell or share personal information for cross-context behavioral advertising
• Right to Limit Use of Sensitive Personal Information: Limit the use of sensitive personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise your California privacy rights, contact us at admin@batchexchange.com or call [Phone Number]. We will respond to verified requests within 45 days, with one possible 45-day extension.

7.3 How to Submit a Privacy Request

To exercise any of your privacy rights, submit a request to:

• Email: admin@batchexchange.com
• Website: BatchExchange.com/privacy-request
• Mail: 140 North Main Street Mount Airy, NC 27030

We may need to verify your identity before processing your request. We will respond within 30 days of receiving a verifiable request, unless a longer response period is permitted by applicable law.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Required for Platform functionality and security. Cannot be disabled.
• Analytics Cookies: Used by Google Analytics to understand how users interact with our Platform. Anonymized.
• Advertising Cookies: Used by Google Ads and Meta Pixel to measure advertising effectiveness and deliver relevant ads.
• Functional Cookies: Remember your preferences and settings for a better user experience.
• Session Cookies: Temporary cookies deleted when you close your browser.

8.2 Google Analytics

We use Google Analytics to analyze Platform traffic and improve our services. Google Analytics collects anonymized usage data and may use cookies to track user sessions. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout. For more information, visit policies.google.com/privacy.

8.3 Meta Pixel

We use the Meta Pixel (also known as the Facebook Pixel) to measure the effectiveness of our Facebook and Instagram advertising campaigns and to retarget website visitors with relevant advertisements. The Meta Pixel may collect anonymized data about your interaction with our Platform. You can manage your Meta ad preferences at facebook.com/ads/preferences. For more information, visit facebook.com/privacy/policy.

8.4 Cookie Management

You can manage cookie preferences through: (a) your browser settings to block or delete cookies; (b) our cookie consent manager (if applicable); or (c) industry opt-out tools such as the NAI opt-out tool at optout.networkadvertising.org. Note that disabling certain cookies may affect Platform functionality.

Our email communications comply with the CAN-SPAM Act of 2003 and applicable email marketing regulations:

• All commercial emails clearly identify BatchExchange.com as the sender
• Subject lines are accurate and not misleading
• All marketing emails include a functioning physical postal address
• All marketing emails include a clear and conspicuous opt-out mechanism
• We honor opt-out requests within 10 business days
• We do not use deceptive headers or routing information

To unsubscribe from marketing emails, click the 'Unsubscribe' link in any email or contact admin@batchexchange.com.

BatchExchange.com is not intended for, directed at, or knowingly used by children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected information from a child under 13, we will promptly delete that information. If you believe a child under 13 has provided us with personal information, please contact us at admin@batchexchange.com.

Our Platform is designed for business and commercial use by adults. Users under 18 are not permitted to create accounts or use the Platform.

BatchExchange.com may contain links to third-party websites, including contractor and supplier websites, industry resources, and payment portals. This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. BatchExchange.com is not responsible for the privacy practices of third-party websites.

BatchExchange.com is operated in the United States. If you are located outside the United States, please be aware that your information may be transferred to and processed in the United States. By using the Platform, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform features. We will notify you of material changes by:

• Posting the updated Privacy Policy on BatchExchange.com with a new effective date
• Sending an email notification to the email address associated with your account
• Displaying a prominent notice on the Platform

Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Policy periodically.

BatchExchange.com's data practices are designed to comply with the following laws, regulations, and guidelines:

• Telephone Consumer Protection Act (TCPA), 47 U.S.C. Section 227
• CTIA Messaging Principles and Best Practices
• A2P 10DLC carrier guidelines (AT&T, T-Mobile, Verizon, The Campaign Registry)
• CAN-SPAM Act of 2003
• California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
• General Data Protection Regulation (GDPR) - as applicable to EU residents
• Children's Online Privacy Protection Act (COPPA)
• Google Ads Personalized Advertising Policies
• Meta Advertising Data Processing Terms
• FTC Act Section 5 - Unfair or Deceptive Practices
• State-specific privacy laws as applicable

For privacy-related questions, concerns, data requests, or to exercise your privacy rights, contact our Privacy Team:

• BatchExchange, LLC - Privacy Office
• Email: admin@batchexchange.com
• SMS Support: admin@batchexchange.com
• General: admin@batchexchange.com
• Website: BatchExchange.com/privacy
• Data Request Portal: BatchExchange.com/privacy-request
• Address: 140 North Main Street Mount Airy, NC 27030

We are committed to resolving privacy concerns and will respond to all inquiries within 30 days.