Terms and Conditions

BatchExchange LLC provides software and marketplace workflow tools for concrete-related quoting, contractor routing, contracts, orders, and account operations. Users are responsible for providing accurate account, company, project, and contact information.

You may use BatchExchange LLC only for lawful business purposes and in accordance with these Terms, posted policies, and any contract-specific terms presented during quote or contract review.

BatchExchange LLC may contact users by email, platform notifications, phone, or SMS/text message when users provide appropriate contact information and, where required, opt in to receive SMS communications.

By checking an SMS consent box on BatchExchange.com, you agree to receive text messages from BatchExchange LLC about quotes, orders, contracts, scheduling, account updates, and customer support communications.

• Brand: BatchExchange LLC.
• Message frequency varies based on your account, quote, contract, order, and project activity.
• Message and data rates may apply.
• Reply HELP for help.
• Reply STOP to opt out. After opting out, you may receive one final confirmation message.
• Consent to receive SMS messages is not a condition of purchase, account creation, or contract signature.
• Mobile phone numbers, SMS opt-in consent data, and text messaging originator opt-in data are not shared, sold, rented, licensed, or transferred to third parties or affiliates for marketing or promotional purposes.

BatchExchange LLC's use of personal information is described in our Privacy Policy at https://batchexchange.com/privacy. The Privacy Policy includes SMS-specific disclosures, data retention, opt-out methods, and our no-sharing commitment for mobile opt-in data.

Contracts, quotes, deposits, remaining balances, cancellation terms, refunds, warranties, and contractor responsibilities are governed by the specific contract and quote terms presented to the customer before signature or payment.

Unless a different written rate is expressly approved in a signed change order, additional grading beyond 12 inches is billed at a minimum of $300.00 per hour. Such grading, excavation, or subgrade correction is outside the standard quoted concrete scope unless specifically included in writing.

Any additional material, site support, or job-preparation requirement that becomes necessary through no fault of BatchExchange LLC, including but not limited to additional dirt, bracing, fill material, excavation support, or similar supplemental jobsite needs, shall be at the homeowner's sole expense unless expressly included in writing in the original scope or an approved change order.

The homeowner is solely responsible for all permit-related pricing changes, county or municipal specification requirements, and any resulting scope, material, engineering, or compliance adjustments. BatchExchange LLC does not warrant that quoted materials or scope satisfy every local county specification unless those requirements were accurately disclosed and expressly incorporated in writing before deposit. By paying the deposit, the homeowner confirms that the submitted project information, site details, permit assumptions, and jurisdiction-specific requirements are complete and accurate. Any inaccurate, omitted, or changed information, details, specifications, or permit requirements are not the responsibility of BatchExchange LLC and may result in additional charges to the homeowner.

BatchExchange LLC reserves the right, in its sole discretion and to the fullest extent permitted by law, to revoke, reassign, redistribute, cancel, suspend, or otherwise modify any quote, contract, contractor assignment, marketplace routing, or related project arrangement at any time and for any reason, including but not limited to operational, compliance, safety, performance, availability, fraud-prevention, payment, or platform-integrity concerns.

Dealers and contractors each accept full responsibility, as separate independent businesses, for the acts, omissions, statements, conduct, access, misuse, negligence, and compliance failures of their respective owners, employees, agents, representatives, subcontractors, crews, office staff, or any other persons acting for them, employed by them, engaged by them, or granted access to the BatchExchange LLC platform through them or on their behalf.

Any reference to BX, Batchexchange, BatchExchange, BatchX, BatchEx, or any related BatchExchange LLC names, marks, branding, logos, imagery, or identifying materials refers solely to BatchExchange LLC and may be used only by or for BatchExchange LLC. Contractors, dealers, and other third parties do not represent BatchExchange LLC and are not authorized to hold themselves out as BatchExchange LLC unless expressly authorized in writing by BatchExchange LLC.

BatchExchange LLC is not responsible for claims involving bodily injury, personal injury, sickness, illness, death, dismemberment, disability, emotional distress, or other physical or mental harm involving the homeowner, contractor, subcontractors, guests, invitees, or affiliated parties arising out of project execution, site conditions, contractor means and methods, or third-party acts, except to the extent caused by BatchExchange LLC's own written obligations or gross negligence where such limitation is prohibited by law.

Any dispute, claim, action, or proceeding arising out of or relating to BatchExchange LLC, these Terms, the platform, or related services shall be handled exclusively in Surry County, North Carolina, to the fullest extent permitted by law.

As part of signing any contract delivered through BatchExchange LLC, the undersigned customer identified on the contract acknowledges that they have reviewed the agreement and expressly understand and agree to all applicable terms and conditions.

For questions about these Terms, SMS communications, or account communications, contact BatchExchange LLC at admin@batchexchange.com.